Terms & Conditions
1. About Us
This website siukmetal.co.uk is owned and operated by
Sharp Images UK
9 Ullswater Court
Derwent Howe Ind Est
Tel: 01228 808397
If you need to contact us please use the details above.
2. Placing an order with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to
confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will
advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no
contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the
image shown on the website and will not include any of the pictured accessories, unless stated in the
specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on
this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the
colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good
2.6 This contract is covered by English law.
of website use.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your
basket. Items you do not require can be removed from your basket at any time. .
3.2 If purchasing from a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being
3.4 Shipping charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard,
Delta/Connect or PayPal.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds.
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch.
3.11 Only voucher codes obtained from Sharp Images UK website will be honoured. Any vouchers from
this website that are over 6 months old can be considered expired and will not be accepted.
4. Delivery & Shipping Charges
4.1 Webstore Purchased Goods will be dispatched from our warehouse within 1 working day, unless otherwise notified,
in the UK via Royal Mail parcel service. Wholesale orders will be dispatched inline with the order confirmation details.
estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.
4.2 Typically goods are delivered within 2-3 working days of dispatch. Deliveries may be delayed in accordance with
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland by Royal Mail. International shipping partners will vary.
4.5 Larger orders to any islands or the Highlands/Islands of Scotland, however, requiring shipping via courier may incur
4.6 We will deliver the goods to the premises you specify on your order. You must be at home to accept
delivery of your order, in accordance with Royal Mail delivery schedule or courier service used.
4.7 Most of our products are relatively light.
4.8 Disposal of packing materials is your responsibility.
4.9 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory
and we reserve the right to charge you an additional re-delivery charge.
4.10 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass
on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the
change. This will delay your delivery.
4.11 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the
delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.12 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned.
These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war,
riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this
causes a delay or failure in delivering your goods.
4.14 Free delivery is available on UK orders sent via Royal Mail.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling
Regulations, or the following goods which are exempt from the right to cancel.
Custom products created as per quote given.
For Trade and Business customers, please see section 8.
5.2 You can cancel your contract (order) at any time up to 30 days after the date of purchase. To do this, please e-mail or write to us.
We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve
the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 30 days of cancellation, complete with the original
packaging to us and/or our supplier (or any other UK address specified by us), at your own expense, tracked. You must
ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 30 days, however you may not return any goods that have been installed unless they are faulty.
For exempt goods please see point 5.1.
5.6 If you fail to return the goods, we will deem this as cancellation of the return.
5.7 We will refund all monies paid to us by you including any postage / carriage upon receipt of the item, after inspection by us, less any costs
due under this contract. Please see point 5.1 for exemptions.
5.8 We reserve the right not to replace any item that has been fitted, as we will deem this acceptance of the
5.9 We will not be held liable for fitters fees or any other professional trades persons fees due to late, damaged
or lost deliveries.
5.10 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working
days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem.
In addition, you must provide us with a digital photograph of the problem as this saves you having to return the
goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10
and 4.11 for time restrictions.
6.2 All goods are covered by warranty against faulty workmanship and materials, subject to
the terms and conditions of that warranty for a period of 12 months from date of purchase.
6.3 Our warranty is provided in addition to the rights that the law says you have as a consumer
and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge.
Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or
the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable
postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to
you, however you will be required to cover our reasonable postage costs.
6.5 We will replace defective goods free of charge, at our discretion, in a reasonable time,
providing that you have returned to us any faulty goods upon request.
6.7 If an item is no longer available we will offer an alternative. However, our liability will be to replace the
faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a
refund on the items under the warranty claim.
6.8 Where we replace faulty goods you are responsible for their disposal if they have not previously been
returned to us.
6.9 We are unable to guarantee and exact colour match due to the nature of the product.
6.10 All products are manufactured to tolerances of +/- 1.5mm. Un-coated or unpainted products may incur some minor tool marks
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot
warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a
Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.
8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
Website Disclaimer for: www.siukmetal.co.uk
1. Use of Website
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this
Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this
disclaimer so please refer back to them in the future.
1.1 You are permitted to use our website for your own purposes and to print and download material from this
Website provided that you do not modify any content without our consent. Any and all material on this website
must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our
licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy
Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential.
Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use
such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have
not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial
hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which
encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or
otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year.
However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we
will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have
not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not
replicate, any page on this Website and you do not in any way imply that we are endorsing any services or
products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or
damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not
guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether
or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any
kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This
exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or
6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s)
arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.